FAQs

FAQs

FREQUENTLY ASKED QUESTIONS

At 360Ed Tech, we’re on a mission to bring exciting and interactive learning to children all over the world.  We’ve created these beautiful, ground-breaking, and easy to use apps to bring the fun back into learning for your child.  Have questions? We’ve listed our most frequently asked questions below.

Q :
How Do I Use the App?
A :

Installation could not be easier!

  1. Simply flip open the cover the product box
  2. Use your mobile device (cell phone or tablet) to scan the QR code to activate the app
  3. Download and begin using!
Q :
What Kind Of Device Do I Need?
A :

Because we wanted this fun learning experience to be available to families everywhere, we designed the app to run on mobile devices, such as cell phones and tablets. The operating systems include iOS and Android.

Q :
How Many People Can Use the App?
A :

This can be fun for the whole family.  Each activation code can be used on up to 3 separate mobile devices (cell phones or tablets).

Q :
How Portable Are the Boxes?
A :

All of our products are small enough to easily fit in backpacks, totes, car organizers, and medium sized purses. The box dimensions are

Length – 6.6 inches
Width – 4.5 inches
Height – 0.9 inch

Q :
What’s Included in the Boxes?
A :

These beautiful boxes contain everything your child needs to explore.  The reclosable box contains beautifully illustrated flashcards that can be used and scanned by your child while playing the game.  Each box contains the QR code to download and activate the game to begin playing.

When your child is done, simply store the flashcards back in the product box for next time.

Q :
Do We Need Access to the Internet?
A :

The only time you need access to the internet is when the device is downloading and activating the app.  After that, everything is done directly on the device, even if you don’t have a wi-fi or data connection. This is the perfect activity for riding in the car or at a location with no internet access.

Q :
Do I Need to Pay a Monthly Subscription?
A :

No!  Once you purchase our products, they are yours to keep and enjoy forever. We want to keep this as an affordable option for all families.

Q :
How Long Does Shipping Take?
A :

In general, shipping usually takes 2-5 days within the United States and Singapore.  Shipping can take 2-3 weeks to other areas of the world.

Q :
What Is Your Return Policy?
A :

If your product is damaged in the mail, please contact [email protected] for a return or an exchange

Q :
Do You Have a Special Discount for Teachers / Educators?
A :

Our products are perfect for the classroom because they can supplement learning on mobile devices that your organization already has. If you are a teacher or educator, we would love to discuss our school purchase package. Please contact [email protected] .

Q :
Are These Good for Homeschooling Activities in STEM and Language?
A :

If you are homeschooling your child, these products are a perfect supplement to your curriculum.  All you need is a household device with one time access to the internet. The reusable boxes don’t take up a lot of storage space. And your child(ren) will have access to explore new subjects with your participation or on their own.

Q :
Are these Products Available in the English Language?
A :

Yes, all products are in the English language.  The Alphabet AR game does teach letters and words in the following languages: English, Spanish, Korean, Chinese, Japanese, Burmese, Filipino, and Indonesian.  The Alphabet AR product itself is in English.

Q :
How Can I Contact Customer Support?
A :

We’ve designed our products to be easy to use. But we understand that you may have questions. Please feel free to contact [email protected] with any questions.

Q :
How are we applying AR in education?
A :

360ed is taking this up-and-coming technology and is developing apps using this to make learning come to life. Using images that are found in public school textbooks, these apps will assist your student to gain a more visual, interactive, and fun experience of learning. Watch for new apps as we grow!

Q :
Why do we incorporate games into our education offerings?
A :

As a child, many of us enjoyed playing games as a form of both education and entertainment. We believe that by offering game-type learning, students will enjoy learning and it will offer a highly rewarding tool to create a dynamic environment for the students. We incorporate games into our learning tools to keep students engaged and active in the learning process. With this process, students will find themselves enjoying learning and being excited about the points and rewards they receive by playing these learning games.

Q :
Can I request a demo?
A :

Yes